• Lord Wiggle@lemmy.worldEnglish
    372·
    6 天前

    Official statement from Proton, after I filed a complaint:

    Hello,   Thank you for contacting us.   We appreciate you reaching out, please be informed that we have shared a response to the community feedback which can be found here: https://www.reddit.com/r/ProtonMail/comments/1i2nz9v/on_politics_and_proton_a_message_from_andy/   We hope you find this information helpful. Should you have any further issues, questions or perhaps a concern that you’d like us to address, please do not hesitate to let us know.

    Kind regards,

    Ethan Customer Support Proton Mail

    My response:

    Hi,

    Thank you for your response. I wish this would clarify everything, however, the comments he made on Reddit were done with the official Proton admin account, therefore making his personal comments an official Proton statement. https://snoo.habedieeh.re/r/ProtonMail/comments/1i1zjgn/comment/m7ahrlm/ Next to the fact that he posted his personal believes as an official Proton statement, the claims he made are factual untrue, making Proton spread fake news (as noted in the comments under Yen his statement). If it indeed it is just his personal opinion, he should have posted everything from his personal account only.

    I have my personal opinion which I don’t mind sharing with others, but I won’t use a company account to make these claims as that could get me fired.

    Andy Yen didn’t make Proton a part of his opinion by just sharing it, but by sharing it as Proton. I believe Proton should take action if Proton doesn’t want to be affiliated with Yen his personal opinions and with the fake news he spreads.

    I would like to know what Proton will do about this incident and how Proton will ensure this doesn’t happen again in the future as incidents like these make Proton look unprofessional and breaks trust with its customer base, one which holds privacy and security high. When the CEO is so easy to manipulate by populists and fake news from another country and makes this official Proton statements, how can the company ensure what it stands for.

    Kind regards,

    W

      • Lord Wiggle@lemmy.worldEnglish
        3·
        3 天前

        Their response:

        Hello,   Thank you for reaching back.   We appreciate your concern regarding our mission and its possible affiliations. As mentioned in the link provided, the opinions of Andy Yen were his own, which is why these comments were either removed, or clarified to be his own views.   It’s important to us that we clarify our position and reinforce our unwavering mission: empowering individuals with tools to protect their privacy, secure their communications, and promote digital freedom.    We genuinely appreciate hearing from our community and value the dialogue that allows us to grow and strengthen our commitment to serving you. We understand that public discussions involving political figures or nominations can evoke strong reactions.    We hope you find this information helpful. Should you have any further issues, questions or perhaps a concern that you’d like us to address, please do not hesitate to let us know.

        Kind regards,

        Ethan Customer Support Proton Mail

        Kind of disappointing imo. Why are his comments still online, posted with an official Proton account.

        • Lord Wiggle@lemmy.worldEnglish
          1·
          16 小时前

          My reply (including 2 screenshots of posts on Lemmy with the amount of upvotes and replies)

          Hi,

          Thank you for you for your reply. Sorry for being so bold, but he posted his personal opinions from an official Proton account on reddit and these comments are still online. He later claimed these opinions are personal, however, left them under a Proton account online.

          As you can see in the screenshots I added as attachment, people are outraged and lost trust in Proton, including me. Please note the user base of Lemmy is rather small. The Proton sub contain 5.5k users and a total of 417 posts, making the percentage of people outraged rather significant.

          So far we haven’t seen any action from Proton to fix this, only a comment from Yen it was just his personal opinion.

          When Proton it’s stance stays passive and these trust issues aren’t fixed, people will leave for a more trustworthy alternative.

          I’m a paying customer since 2019 and am highly disappointed in how this is handled. I expected better from Proton, especially after their claim to strive to be better and maintain it’s goal by becoming a foundation. For a company who wants to ensure it’s goal for the future, you’re doing a lousy job and you’re having the wrong CEO.

          Kind regards,

          W

          Their response:

          Hello,

          Thank you for following-up.

          We understand you are concerned about the fact that he posted his personal opinions from an official Proton account. However, the statement in question was put out by mistake due to an internal miscommunication, and has since been retracted.

          The concentration of power and influence among a small group of technology industry leaders is a significant concern. This is the reason why Proton is not controlled by any individual, including Andy Yen, but by the non-profit Proton Foundation, which has neutrality in its governing principles. As a result, the statement was retracted as soon as leadership got information of it.

          We sincerely apologize once again for any concern this situation may have caused and thank you for bringing it to our attention.

          Please feel free to contact us at any time if you need any assistance or if you have any questions. Kind regards,

          Ethan Customer Support Proton Mail