I don’t know how this happens, but it seems like so many damned websites are broken when it comes time for me to actually use them. This is becoming an almost daily issue. So not only do we have to navigate terrible UI/UX applications, we also have to deal with frequent outages and novel bugs.
Wish I was kidding.
Friday: I had to log into an HR website to update my contact info, my login information didn’t work. The reset password link never sent me an email. Left a message with HR and still haven’t heard back. Later that day: Wanted to redeem some credit card points, button takes me to a 3rd party side, 3rd party site redirects to a message that says “we’re undergoing maintenance at this time please check back later”.
Saturday: Tried to make an online appointment with my primary healthcare provider. The form would not accept my phone number, for some reason, it would not pass validation. Eventually got through, selected a time slot from the list of available spots, went to submit and got a message along the lines of “your provider is not available during this time, please try again.” Later that day: Went to go read the news on one of the sites I have a paid subscription for. It hasn’t asked me to login for awhile, but on Saturday it did. No biggie, tried to sign in, but it kept giving me an error message about not having permission to view the site.
Sunday: Got a recall notice for my car last week. Went in to schedule the fix with the closest dealership. Went through a multi-page webform that took approximately 10 minutes to complete and then hit the submit button. Nothing happened. Clicked it again, thinking maybe it didn’t register. Nothing. Tried once more, nothing. A few minutes later, my phone rang, it was an automated call from the dealership asking me to hold for the next available representative. Moments later, another incoming call from the dealership, I switch over, same automated call asking me to hold. Then it happened again, another incoming call from the dealership. I ended up waiting on hold for quite some time (20ish minutes???) with no response before I finally just ended all the calls because I have shit to do.
Today (Monday): Tried to sign up for some insurance. Selected a bunch of options using the “compare” feature and then clicked the button. Nothing happened, so I waited. After maybe a minute, a pop-up appeared to let me know I was signed out due to inactivity. I tried signing back in, and this time it asked me for a code that it claimed to have texted to my phone number. Still haven’t gotten that text.
I wish I could say this is unusual, but it seems like a near constant now. What is up with this?
I don’t know how this happens, but it seems like so many damned websites are broken when it comes time for me to actually use them. This is becoming an almost daily issue. So not only do we have to navigate terrible UI/UX applications, we also have to deal with frequent outages and novel bugs.
Wish I was kidding.
Friday: I had to log into an HR website to update my contact info, my login information didn’t work. The reset password link never sent me an email. Left a message with HR and still haven’t heard back. Later that day: Wanted to redeem some credit card points, button takes me to a 3rd party side, 3rd party site redirects to a message that says “we’re undergoing maintenance at this time please check back later”.
Saturday: Tried to make an online appointment with my primary healthcare provider. The form would not accept my phone number, for some reason, it would not pass validation. Eventually got through, selected a time slot from the list of available spots, went to submit and got a message along the lines of “your provider is not available during this time, please try again.” Later that day: Went to go read the news on one of the sites I have a paid subscription for. It hasn’t asked me to login for awhile, but on Saturday it did. No biggie, tried to sign in, but it kept giving me an error message about not having permission to view the site.
Sunday: Got a recall notice for my car last week. Went in to schedule the fix with the closest dealership. Went through a multi-page webform that took approximately 10 minutes to complete and then hit the submit button. Nothing happened. Clicked it again, thinking maybe it didn’t register. Nothing. Tried once more, nothing. A few minutes later, my phone rang, it was an automated call from the dealership asking me to hold for the next available representative. Moments later, another incoming call from the dealership, I switch over, same automated call asking me to hold. Then it happened again, another incoming call from the dealership. I ended up waiting on hold for quite some time (20ish minutes???) with no response before I finally just ended all the calls because I have shit to do.
Today (Monday): Tried to sign up for some insurance. Selected a bunch of options using the “compare” feature and then clicked the button. Nothing happened, so I waited. After maybe a minute, a pop-up appeared to let me know I was signed out due to inactivity. I tried signing back in, and this time it asked me for a code that it claimed to have texted to my phone number. Still haven’t gotten that text.
I wish I could say this is unusual, but it seems like a near constant now. What is up with this?