Brought to you by my discovery that some people think that “the customer is always right” isn’t the slogan of a long-dead department store, but rather it’s an actual call the cops law.
There are, in fact, no products in that empty drawer. I promise I’m not hiding them from you, ma’am.
I used to work in CS for a cell phone provider. The most memorable call I had from that experience was a woman who spent over an hour yelling at me because her daughter had ordered a $1200 phone upgrade without permission. She was absolutely sure that it was illegal for us to charge her for that, because her daughter was not authorized to use her card, and because her daughter was under 18.
She didn’t want to return the phone, because she didn’t want her daughter to hate her. She just didn’t want us to charge her for it.
At one point I worked for an electronics repair shop fixing mostly phones, laptops, and game consoles. We actually had a great manager and we all just enjoyed fixing things, so we really weren’t out to rip people off like they usually came in thinking. Our store policy was even if we didn’t fix it, we didn’t charge you, and we stood by it.
One day a lady drops off her laptop with a cracked screen. Part of the screen was still working, but the majority was non functional and would surely worsen over time. We diagnose the laptop and give the customer a quote and she agrees to the repair. I let her know that once we start the repair, the previous screen will be destroyed during the removal process since it has no more integrity from being broken, she’s fine with that. We get the part in a few days later and I start the repair. At this point the woman’s husband calls - literally while I have the cracked screen half out of the laptop - and says stop the repair and return it how it was. We were like, we’re happy to give the laptop back, but unfortunately we’ve already started the repair and while removing the old screen it broke more so it would end up being returned in a worse condition.
This fucking guy screamed at me over the phone about how what we were doing was illegal, how we never got proper authorization blah blah. We offered to even do the repair at cost, but no that wasn’t good enough. When the husband and wife finally came into the store to pick up the laptop, he left screeching about how he was going to sue us. Unsurprisingly we never heard from him again.
how we never got proper authorization
Why do I feel like this is a domestic abuse situation. Husband broke her laptop in order to reduce her attempts to communicate with others? She goes to get it repaired, he finds out.
I think it’s the belief that the wife can’t authorise the repair…
I once had a b2b customer (store owner) tell me that having different pricing for wholesale and retail customers was racist.
I’m pretty sure meant discriminatory but even that doesn’t make much sense.
It absolutely does make sense because it is discriminatory. He’s absolutely correct.
The mistake that you are making, is thinking that all forms of discrimination are bad. They’re not. Most are in fact good. We just don’t tend to call them discrimination.
He’s absolutely correct.
He said it was racist, so I’m gonna stick with he’s not correct.
The mistake that you are making, is thinking that all forms of discrimination are bad.
I am aware of the formal and common uses of the word.
You’re right that it’s incorrect about the racism. I was referring to the discrimination aspect.
If you’re aware, then why do you imply that it wasn’t discrimination? Or did I misunderstand that?
The customer called it racist. The person you were responding to said that discrimination would be a better descriptor, but also that the customer was still silly for thinking they had a case because of it, regardless of what words the customer used.
It takes a certain kind of person to get upset that a store isn’t treating you like an employee. What’s next, demanding access to the private areas? Wait, people already do that too :(
The person I responded to said discriminatory didn’t even make sense. I pointed out why it does make sense, because it is discriminatory and that’s perfectly fine.
Yes, that’s true and not in contrast with what I’ve said.
Some people just like to argue.
