I purchased the year ad free sync pro for $16.99 the day it launched. I wanted to support what seemed to be a great app for a new platform even though that was an excessively steep price.
At this point I wish I hadn’t wasted my money.
After the last app update every time I opened the app it would crash. I attempted to clear the cache, clear the data, then reinstall the app. It would crash every time I tried to restore my backup. I reached out to the developer first and told them my issue. They initially replied back and said they would look into it and I provided extra information. Went several days with no update and I attempted to contact them again and got no response. I then asked for a refund because it doesn’t recognize that I purchased the Pro upgrade. Again no reply. I then tried to get a refund through Google and also no luck and that I should contact the developer.
I will never again purchase sync pro for lemmy or any other platform and I would caution anyone else from spending an arm and a leg for this app when there are plenty of equally good alternatives.
The dude is known to disappear from time to time. I think a couple times his app even got removed from the play store because he failed to renew something on time.
That was due to Google IIRC. I think the thing a lot of people don’t really get, is that this app is made by a small team (believe just one person with some general adhoc help).
It’s a fantastic content browsing experience with a ton of features. It might not be sustainable still given the small user numbers on Lemmy. I don’t know.
This user seems to have an edge case that is probably a lower priority. Doesn’t seem to require the PSA really. Obviously no bugs would be great but that’s not really how software works unfortunately.
I had this issue with that particular setting, and since it was part of my backup I couldn’t restore it as-is.
If you feel comfortable enough modifying the backup file, search for
hide_username
and set tofalse
. You’ll be able to restore your backup until that feature is fixed.