This undercover warranty investigation is a one-year follow-up from our series that investigated ASUS for motherboards incinerating AMD CPUs, at the end of which ASUS promised a number of improvements to its then-anti-consumer warranty processes. Spoiler alert: They’re still anti-consumer. We sent our ASUS ROG Ally Z1 Extreme in for warranty repair for issues with the left joystick (“drift”). The device also had a broken microSD card. ASUS then pointed to the world’s tiniest scratch and tried to charge us $200 for it under threat of sending back a disassembled device if we didn’t pay within 5 days. It felt like extortion. If you’re wondering whether ASUS is worth buying, the answer for anyone who values support should be “no.”

We have now tested ASUS’ motherboard and ROG Ally warranty and RMA processes. Both have been anti-consumer experiences.

  • InspiringOne@lemm.ee
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    6 hours ago

    Asus means it’s as us. I guess it’s not a Zeus computer lol. As us means as Taiwan, Taiwan primarily produces every part and components and sells them to other manufacturers or branded companies so they would all smear or try to smear asus but technical difficulties can exist. It’s possible that they had trouble finding resistors for the cpu or its safe or desired electrical voltage/amperage. Basically when connecting metal even with resistance it just pulls electricity into it, just like a light bulb and when it gets too much it starts to heat up plus the spacing inside of the components inside the cpu or gpu could matter, like with phones. Closer together the more reactive they may get. It works better but how long will it last before it needs to replaced. Some people can use these things 8 or more hours a day straight. Even 24 hours a day.

    So like you could fry your power supply if it keeps trying to draw more power than it can produce just like speakers drawing a higher amount than a receiver can send to it, you may luckily blow your receiver fuse. You’d be surprised what could blow it but it could have just been this longer screw that was put in and connects the casing to the face plate frame as well.

    Heating processors has been shown to increase their speed 205 degrees Celsius is what you want but laptops have plastic casings and keyboards.

    This could be and trying to blame asus for something, AMD fakes everything (like anything that exists because of the parasite thing that goes on, like they fake usb drives, controllers anything that’s in stores or gas stations with all the Indians and traffic going on, and it may be all because of weed and growing it and buying it at stores). They think AMD saved them, no it was just ultraviolet radiation, I tried giving them real name brand recipes and dumping the companies because of the tech boom and what actually went on in Japan, we all did drugs as Japan, and there was food hot food, not many people ate certain things or they became vegans or just preferred carbs meaning they can’t do anything without carbohydrates), the cpu company didn’t really exist, some were just manufactured and put in a lock box somewhere to be sold. Or we just made thread rippers and then phone cpu/gpu’s. Sometimes everyone just made very large computers or components at company locations or well industrial areas or buildings/lock ups, not necessarily garages.