I can read why you’re calling in 3 seconds and it takes no mental energy if I don’t care. If I talk to you I need to use significantly more mental energy and it’s more disruptive to anything I was focusing on. The people I least want to talk to are the most likely to call, and are the ones who will be the least direct about why they’re calling and waste the most of my time.
Not wanting to talk to you on the phone is not the same as not communicating. The vast majority of phone calls are basically someone saying “stop what you’re doing, what I want to talk to you about is more important” and they’re wrong.
I can read why you’re calling in 3 seconds and it takes no mental energy if I don’t care. If I talk to you I need to use significantly more mental energy and it’s more disruptive to anything I was focusing on. The people I least want to talk to are the most likely to call, and are the ones who will be the least direct about why they’re calling and waste the most of my time.
Not wanting to talk to you on the phone is not the same as not communicating. The vast majority of phone calls are basically someone saying “stop what you’re doing, what I want to talk to you about is more important” and they’re wrong.