Hey all,

In light of recent events concerning one of our communities (/c/vegan), we (as a team) have spent the last week working on how to address better some concerns that had arisen between the moderators of that community and the site admin team. We always strive to find a balance between the free expression of communities hosted here and protecting users from potentially harmful content.

We as a team try to stick to a general rule of respect and consideration for the physical and mental well-being of our users when drafting new rules and revising existing ones. Furthermore, we’ve done our best to try to codify these core beliefs into the additions to the ToS and a new by-laws section.

ToS Additions

That being said, we will be adding a new section to our “terms of service” concerning misinformation. While we do try to be as exact as reasonably able, we also understand that rules can be up to interpretation as well. This is a living document, and users are free to respectfully disagree. We as site admins will do our best to consider the recommendations of all users regarding potentially revising any rules.

Regarding misinformation, we’ve tried our best to capture these main ideas, which we believe are very reasonable:

  • Users are encouraged to post information they believe is true and helpful.
  • We recommend users conduct thorough research using reputable scientific sources.
  • When in doubt, a policy of “Do No Harm”, based on the Hippocratic Oath, is a good compass on what is okay to post.
  • Health-related information should ideally be from peer-reviewed, reproducible scientific studies.
    • Single studies may be valid, but often provide inadequate sample sizes for health-related advice.
    • Non-peer-reviewed studies by individuals are not considered safe for health matters.

We reserve the right to remove information that could cause imminent physical harm to any living being. This includes topics like conversion therapy, unhealthy diets, and dangerous medical procedures. Information that could result in imminent physical harm to property or other living beings may also be removed.

We know some folks who are free speech absolutists may disagree with this stance, but we need to look out for both the individuals who use this site and for the site itself.

By-laws Addition

We’ve also added a new by-laws section as well as a result of this incident. This new section is to better codify the course of action that should be taken by site and community moderators when resolving conflict on the site, and also how to deal with dormant communities.

This new section provides also provides a course of action for resolving conflict with site admin staff, should it arise. We want both the users and moderators here to feel like they have a voice that is heard, and essentially a contact point that they can feel safe going to, to “talk to the manager” type situation, more or less a new Lemmy.World HR department that we’ve created as a result of what has happened over the last week.

Please feel free to raise any questions in this thread. We encourage everyone to please take the time to read over these new additions detailing YOUR rights and how we hope to better protect everyone here.

https://legal.lemmy.world/tos/#80-misinformation

https://legal.lemmy.world/bylaws/

Sincerely,

FHF / LemmyWorld Operations Team


EDIT:

We will be releasing a separate post regarding the moderation incident in the next 24-48 hours, just getting final approval from the team.

EDIT 2 (2024-08-31):

We’ve posted a response, sorry for the delay.

👉 https://lemmy.world/post/19264848 👈

  • NateNate60@lemmy.world
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    4 months ago

    Can someone explain to me the context behind the incident that caused this? I am entirely out of the loop.

  • Fleur__@lemmy.world
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    4 months ago

    This is so dumb of course it’s a controversy about veganism. It’s so obvious that no imminent harm is coming from a community literally founded on the idea of reducing suffering. Probably switching instances sometimes soon

  • EnderMB@lemmy.world
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    4 months ago

    It’s not the same thing, but IMO the best things the admins can do is establish a runbook of sorts of how to deal with these situations - because they’re not out of the realms of possibility.

    Where I disagree with some is in the rules needing to be black and white. There are instances, say for example a self-harming support group or a community that deals with conditions with no medical cure. IMO this is where nuance is key, because people will share misinformation or procedures that could cause harm/illness. This is where a case by case basis is needed, and ultimately the “path of least harm” is where this will excel. Regardless, admins and mods should contribute to these runbooks for their case, so that there is an established plan that is transparent to all.

  • uservoid1@lemmy.world
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    4 months ago

    Users are encouraged to post information they believe is true and helpful.

    Even in shitpost/meme communities?

    I understand this intended mainly toward health and news communities but as a site rule there might need an exception for other type of communities.

    • Carighan Maconar@lemmy.world
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      4 months ago

      Yeah this is quite obviously more intended to prevent someone taking advise to put glue into pizza sauce serious because it was posted in a serious tone in a serious context. Which shitpost stuff would never be.

      • uservoid1@lemmy.world
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        4 months ago

        I know that. But if a site rule state that posts should be “true and helpful” it leave no room (legally) for shitposting communities. I assume this is not the idea, so the wordings should take that into account.

  • qevlarr@lemmy.world
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    4 months ago

    This is a bit learning the wrong lesson from what happened, isn’t it? The problem is admin overreach. There was some disagreement on a sub, no big deal. I don’t even care what it’s about, I have no opinion on it. But now this admin comes in like Eric Cartman “Respect mah authoritah!”. What am I supposed to make of that? Nobody was advocating animal abuse. I worry about admins who can’t just let something go, who can’t handle disagreement, like a cop always looking to escalate.

    So thanks for the rules clarification, I guess, but what about:

    • won’t this general guideline of ‘do no harm’ stifle discussion in case it isn’t clear which is the harmful position? For example covid
    • is there a process in place when an admin does something in the heat of the moment, that the admin team can let them cool off for a bit?
    • is removing mods going to be the norm?
    • will there be more rules when another admin disagrees with a mod?
    • why was this escalated like this? Don’t you think removing mod status is an overreaction (procedure wise)?
    • does the ‘anti animal abuse’ statute apply to animal consumption and animal products? Vegan community has a point there
    • what about rooki?

    All in all, please don’t kill this instance by telling people what to think. There is healthy discussion and people don’t always have to agree. That doesn’t make me a ‘free speech absolutist’. I think removing admin privileges was quite out of bounds. Again, nobody was advocating animal abuse at all.

    Mods and admins are here to keep discussion healthy, not impose their views on everyone else, right? So don’t! And don’t cover for others who do!

  • merthyr1831@lemmy.ml
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    4 months ago

    Lmao all this over meat eaters getting mad at vegan cat food? I’m genuinely impressed that redditors are managing to turn Lemmy into a caricature of the godawful website they left.

    GG

  • RightHandOfIkaros@lemmy.world
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    4 months ago

    As a former site admin, I will say right now that leaving any kind of rule “open to interpretation” is the WORST thing you could do. The only interpretation of the rules of your site should be the your interpretation. That’s it. Rules should be easy to understand and easily convey the correct interpretation.

    Leaving the rules open to interpretation only leads to disagreements and arguments. It is better for users to have concrete rules with a reliably consistent correct interpretation than for everyone to complain because their interpretation of a rule lets them do whatever they want. Just my two cents on that.

    • Carighan Maconar@lemmy.world
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      4 months ago

      As a former site admin, I will say right now that leaving any kind of rule “open to interpretation” is the WORST thing you could do. The only interpretation of the rules of your site should be the your interpretation. That’s it. Rules should be easy to understand and easily convey the correct interpretation.

      This might be a language-barrier thing, but that’s the meaning of “open for interpretation”.

      It means that the admins and moderators are judging it on a per-case basis instead of a hard delineation that anybody could use to decide whether something is against the rules or not (and hence use technicalities to skirt the rules, naturally).

      • dustyData@lemmy.world
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        4 months ago

        We didn’t cover that in ESL, because open to interpretation means open to interpretation. If what you’re trying to say in your comment was the admins intention then the language should’ve been: “Admin’s interpretation of the rules is the last word and will be judged in a case by case basis”. There’s nothing wrong with that, it’s how laws and court systems work. Anyone can interpret laws as they see fit (see sov citizens) but when push come to shove, judges have the last word and the courts interpretation is the only valid interpretation of the law. Hence debate based trials, checks and balances. When rules are open to interpretation, they become useless as a tool for defining truth.

        • givesomefucks@lemmy.world
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          4 months ago

          because open to interpretation means open to interpretation

          And most people understands when a company says that. They mean:

          “Admin’s interpretation of the rules is the last word and will be judged in a case by case basis”.

          It’s just understood that a company always means “we can do what we want, deal with it”.

          • dustyData@lemmy.world
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            4 months ago

            But this is not a company. What are you talking about?

            But in a real sense, yes, the admins can do whatever they want. We as users have no power or recourse. They could just turn off the server tomorrow and that’s that.

  • NocturnalMorning@lemmy.world
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    4 months ago

    While I disagree with the stance the vegans took in this. The mods reaction to the situation was way out of proportion, and it definitely seems like you’re updating the ToS to justify what he did retroactively instead of addressing his behavior, which was way out of line.

  • _sideffect@lemmy.world
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    4 months ago

    This doesn’t sound like free speech is welcomed here.

    Am I wrong?

    This instance gave me many signs of this happening, where only what one group of people think MUST be followed, but this kind of cements that now.

  • Rentlar@lemmy.ca
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    4 months ago

    I’m not vegan so I won’t take sides in this particular debate (to me it seems like a trolley problem whether risking the harm of a pet is worth reducing the systematic harm of animals at-large), nor do I have any specific comments on the new rules…

    I will say though, that these incidents are opportunity for growth and learning for both users and admins when it comes to running a grassroots online community. Whether people agree with the new rules or not, I think all of Lemmy is better for it if we have examples of how large instances can be run and how conflicts can be addressed cordially.

  • sandbox@lemmy.world
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    4 months ago

    People will go to any lengths to justify their bad behaviour to themselves.

    All you need to do is not interfere in communities where you have no idea what you’re talking about, stop assuming you know better than everyone else just because you have some power over a meaningless message board. This isn’t an anti-vax community we’re talking about here and you’ve totally blown this way out of proportion to prevent admitting that the moderator was out of line.

    You, the mod/admin exist to stop spam and hate speech and to empower users with tools and features that they want and find useful. Otherwise, just stay the fuck out of the way. Do not impose your will on your little petty fiefdoms, that is unwanted and unhelpful.

    • Carighan Maconar@lemmy.world
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      4 months ago

      You, the mod/admin exist to stop spam and hate speech and to empower users with tools and features that they want and find useful. Otherwise, just stay the fuck out of the way.

      Yeah, and the post in question was about someone hating on their cat in an abusive way. Reason to remove it.

      Also, you don’t get to decide what the admins exist for, it’s their instance, they do. Make your own instance if you want to decide what the admin (i.e.: you) exist for.

      • sandbox@lemmy.world
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        4 months ago

        No, it wasn’t. You’re lying through your teeth. I’m not going to get into the details because they’re frankly not very relevant.

        I get to share my opinion. They can do what they want with it. If you don’t like that, go make your own thread.

  • Masamune@lemmy.world
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    4 months ago

    I just want to say thank you, and I appreciate the team’s efforts to be excellent to each other.