• Zikeji@programming.dev
      link
      fedilink
      English
      arrow-up
      0
      ·
      28 days ago

      I’ve also had no negative experience with VPNs and Discord. This being said, I see two potential factors.

      Accessing an account from a different IP and then changing the email on that account from that different IP can look like the account got hacked.

      And the specific VPN being used could play a role (I’m not asking you to reveal that) - if the VPN is being used by bad actors, their IP ranges might be flagged as well.

      Considering the problem with stolen accounts being used to send spam to their friends and the servers they’re in, I can see why there would be automated logic to rate limit actions. The only real issue I see here is the appeal / support process just not being there, going by your other message about a lack of success appealing.

      • elleybird@kbin.earthOP
        link
        fedilink
        arrow-up
        0
        ·
        28 days ago

        This is probably the most likely answer. Frustrating that contacting customer service for appeal with them giving your zero options to prove your identity.

        • black0ut@pawb.social
          link
          fedilink
          English
          arrow-up
          0
          ·
          28 days ago

          Discord customer service is abysmal. I’ve had to contact them twice, and twice I have been ignored. They answer 10 times with the same AI generated response: “Have you tried turning it off and on again? Have you tried logging off and on again? Have you tried resetting your password?” I tell them I have tried everything, and they still answer with the same response, just paraphrased a bit differently.

        • EngineerGaming@feddit.nl
          link
          fedilink
          English
          arrow-up
          0
          ·
          28 days ago

          giving you zero options to prove your identity

          Ironic because Discord CAN ask for your phone number or even ID.

    • tobogganablaze@lemmus.org
      link
      fedilink
      English
      arrow-up
      0
      ·
      28 days ago

      Not sure about just chaning an email. I could see how creating accounts from different IPs might look like you’re setting up spam account or trying to evade server bans or something.

      • elleybird@kbin.earthOP
        link
        fedilink
        arrow-up
        0
        ·
        28 days ago

        If I was ban evading the account would be banned not limited. Jesus are people that jaded that it must be “just me lying”? Why would I even make a thread about it if I knew I was at fault. That doesn’t even make any sense.

        • tobogganablaze@lemmus.org
          link
          fedilink
          English
          arrow-up
          0
          ·
          edit-2
          28 days ago

          I didn’t say you’re lying or even breaking the TOS. But your conclusion that you got suspended “just for using a VPN” is also obviously false. So there must be more to the situation.

          • elleybird@kbin.earthOP
            link
            fedilink
            arrow-up
            0
            ·
            28 days ago

            I’m glad that you don’t think it was the VPN so now I don’t need to be as paranoid about keeping it connected.

        • rtxn@lemmy.world
          link
          fedilink
          English
          arrow-up
          0
          ·
          edit-2
          28 days ago

          Because people have a tendency to present themselves from the best angle by omitting pertinent but inconvenient facts. I’ve seen dozens of “my videogame account was unfairly suspended” threads with a community manager showing proof that they were, in fact, violating the rules.

          I’m not claiming that this is what happened here, and I also think that Discord is a dogshit company, but your word alone is not credible.

          • elleybird@kbin.earthOP
            link
            fedilink
            arrow-up
            0
            ·
            28 days ago

            Yeah that’s fair. People do this on the internet all the time and I never understood why. Like if you know you’re in the wrong there’s no point in voluntarily making a post on the internet insinuating otherwise.