I really haven’t had to interact much as a customer outside the buying process, like with any other car, so it’s not a big deal. I Did have some warranty work done and they were very forthcoming with a loaner car. Out of many cars over many years, this is the first that even offered me a loaner, so that’s a plus for customer service
Oh, my experience with the service and sales staff has been nothing but excellent. Every Tesla employee I’ve been face-to-face with has been a joy to work with. It’s the decisions made by upper management that I have issues with. They have a habit of cutting small but useful features from their vehicles to save a few bucks per unit, at a detriment to the consumer. Passenger side lumbar support, rain sensors on the windshield, and ultrasonic sensors, for example.
My car has ultrasonics, but that’s the one that really grinds my gears. They decided to haphazardly remove them from new vehicles with no alternative, promising that new software would take care of parking sensors and it would be way better. It took them 9 months to get a completely inferior software alternative to consumers. For nearly a year, your car could autonomously drive itself down the road but not tell you if you’re about to hit something while parking. WTF?
Imagine test driving a vehicle with parking sensors, paying your deposit, then receiving that car later and it’s missing shit. The company doesn’t care, you can either take the car or leave it and forfeit your deposit. That’s the kind of anti-consumer bullshit that’s stopping me from buying another one.
Tl;dr: There are plenty of valid criticisms about Tesla, there’s no need to bring Elon into it or make stuff up imo
I really haven’t had to interact much as a customer outside the buying process, like with any other car, so it’s not a big deal. I Did have some warranty work done and they were very forthcoming with a loaner car. Out of many cars over many years, this is the first that even offered me a loaner, so that’s a plus for customer service
Oh, my experience with the service and sales staff has been nothing but excellent. Every Tesla employee I’ve been face-to-face with has been a joy to work with. It’s the decisions made by upper management that I have issues with. They have a habit of cutting small but useful features from their vehicles to save a few bucks per unit, at a detriment to the consumer. Passenger side lumbar support, rain sensors on the windshield, and ultrasonic sensors, for example.
My car has ultrasonics, but that’s the one that really grinds my gears. They decided to haphazardly remove them from new vehicles with no alternative, promising that new software would take care of parking sensors and it would be way better. It took them 9 months to get a completely inferior software alternative to consumers. For nearly a year, your car could autonomously drive itself down the road but not tell you if you’re about to hit something while parking. WTF?
Imagine test driving a vehicle with parking sensors, paying your deposit, then receiving that car later and it’s missing shit. The company doesn’t care, you can either take the car or leave it and forfeit your deposit. That’s the kind of anti-consumer bullshit that’s stopping me from buying another one.
Tl;dr: There are plenty of valid criticisms about Tesla, there’s no need to bring Elon into it or make stuff up imo